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IMPORTANT COVID-19 UPDATE
7/1 Update
We plan to reopen to the public in the next couple of weeks. Clients can expect to receive an email with the new protocols and what to expect once we have formalized the plan. We’ll also post updates here and on our social media pages.
Curbside Protocols;
1. Please call 781-444-8838 when you arrive and are parked. We will not know you are here unless you call and speak to us. If we ask where you’re parked or
what car you’re in, please be specific. Most of us aren’t in a location where we can see you and there are usually multiple cars out front.
1a. Do not park in the handicap spot without a placard. We understand parking is sometimes difficult, but it is not okay to park illegally. There is additional parking
across from the clinic in the lot below; if you’re unsure how to access this lot call the front desk - we can direct you to it.
2. When you call in, a staff member will ask for your information and phone number so a technician can call and get a brief history.
3. The technician may ask you to bring your pet to the door - be prepared with a leash or carrier - and will take your pet inside for the exam while you wait in the car.
4. Please remain in the parking lot during the appointment. Once the exam is over we will return your pet to you. We need you to be here for this to happen.
4a. We advise clients to plan to spend at least 45 min here and ask that you schedule your day/meetings/phone calls accordingly. It’s important that you are
available by phone when the Dr and other staff call to discuss your pet.
5. We have multiple phone lines that will show as ‘unknown’ on your phone. Please answer calls from ‘unknown’ numbers while you’re here.
6. Please do not leave the parking lot without settling your bill. Payment is due at the time services or goods are rendered. We will take your payment info. over the
phone. For security purposes, we do not keep credit card numbers on file.
7. Be kind to staff. We are aware that wait and hold times have increased dramatically. We try our hardest to provide you with the best service we can.
3/2020: Effective March 19 we will no longer allow clients into the lobby or exam rooms. Please stay in your car and call us when you arrive. When prompted, a veterinary technician will come out to your car and bring your pet into the hospital. One of the staff Veterinarians will then engage you by phone to discuss your concerns and to do a physical exam of your pet. Once a treatment plan is agreed upon, your pet will be returned to your car along with medications as needed. A member of out front desk staff will then arrange payment with you, again by phone. We are also looking into telemedicine services, so that may be an option as the situation evolves.
We greatly appreciate your cooperation with this temporary inconvenience. Its being done to protect the health and well being of both your family and our staff.
As before, the situation with COVID-19 is continuously evolving. We will inform you of any changes in our policies should they happen.
7/1 Update
We plan to reopen to the public in the next couple of weeks. Clients can expect to receive an email with the new protocols and what to expect once we have formalized the plan. We’ll also post updates here and on our social media pages.
Curbside Protocols;
1. Please call 781-444-8838 when you arrive and are parked. We will not know you are here unless you call and speak to us. If we ask where you’re parked or
what car you’re in, please be specific. Most of us aren’t in a location where we can see you and there are usually multiple cars out front.
1a. Do not park in the handicap spot without a placard. We understand parking is sometimes difficult, but it is not okay to park illegally. There is additional parking
across from the clinic in the lot below; if you’re unsure how to access this lot call the front desk - we can direct you to it.
2. When you call in, a staff member will ask for your information and phone number so a technician can call and get a brief history.
3. The technician may ask you to bring your pet to the door - be prepared with a leash or carrier - and will take your pet inside for the exam while you wait in the car.
4. Please remain in the parking lot during the appointment. Once the exam is over we will return your pet to you. We need you to be here for this to happen.
4a. We advise clients to plan to spend at least 45 min here and ask that you schedule your day/meetings/phone calls accordingly. It’s important that you are
available by phone when the Dr and other staff call to discuss your pet.
5. We have multiple phone lines that will show as ‘unknown’ on your phone. Please answer calls from ‘unknown’ numbers while you’re here.
6. Please do not leave the parking lot without settling your bill. Payment is due at the time services or goods are rendered. We will take your payment info. over the
phone. For security purposes, we do not keep credit card numbers on file.
7. Be kind to staff. We are aware that wait and hold times have increased dramatically. We try our hardest to provide you with the best service we can.
3/2020: Effective March 19 we will no longer allow clients into the lobby or exam rooms. Please stay in your car and call us when you arrive. When prompted, a veterinary technician will come out to your car and bring your pet into the hospital. One of the staff Veterinarians will then engage you by phone to discuss your concerns and to do a physical exam of your pet. Once a treatment plan is agreed upon, your pet will be returned to your car along with medications as needed. A member of out front desk staff will then arrange payment with you, again by phone. We are also looking into telemedicine services, so that may be an option as the situation evolves.
We greatly appreciate your cooperation with this temporary inconvenience. Its being done to protect the health and well being of both your family and our staff.
As before, the situation with COVID-19 is continuously evolving. We will inform you of any changes in our policies should they happen.
COVID 19 Procedures at Chestnut Street Animal Hospital
3/16/20
In an effort to mitigate the risk of exposure to COVID 19 for our clients and staff while also providing the best possible care for your pets, we are implementing the following policies:
1. We will be reducing our daily appointments to decrease the number of people passing through our clinic and give our staff more time to disinfect between appointments. We will not have evening or Saturday appointments. We encourage you to check in daily as our hours may vary as the situation continues to unfold.
2. Please call us from your car when you arrive for your appointment. We will come to your car when the doctor is ready to see your pet. We request that you limit the number of people accompanying your pet to one or two. If you prefer to wait in your car while we examine your pet, we can accommodate you.
3. If you or someone in your household is sick and your pet needs to be seen, please find someone else to bring your pet to the clinic.
4. If you need to pick up medications or food for your pet, please pre-pay over the phone. On arrival to the clinic, please call and we will bring them out to you in your car. Alternatively, you can go to our website, chestnutstreetah.com, and order medications and food to be delivered to your home. Hills food products can be delivered without a delivery charge.
5. For surgeries, we will be scheduling drop-off and pick-up times. This will decrease the number of people in the clinic at any given time.
6. There is currently no evidence that your pet can be infected with or transmit COVID 19 to people. However, the virus could be on the surface of your pet just like it could be on a door knob, table top, etc. For more information, go to the AVMA website – FAQs about COVID 19 for pet owners: www.avma.org/resources-tools/animal-health-and-welfare/covid-19
As the COVID 19 outbreak evolves, recommendations from the federal and state governments are likely to change. We will adjust our daily operations accordingly. Thank you for your understanding and continued support.
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Office Hours
Mon. & Wed. 8am-6pm Tue. & Thur. 8am-7pm *Thurs. variable evening hours - call the office Fri. 8am-5pm Sat. 9am-1pm-variable hours* * (Sat. Summer Hours: July 1st - Sept. 2nd: 9am-1pm ). Since Sat. hours vary, always call to see how late we'll be open Email: info@chestnutstreetah.com |
OUR MISSION STATEMENT
Chestnut Street Animal Hospital of Needham, Massachusetts is committed to providing the highest quality medical care available for your pet in a warm, friendly, comfortable atmosphere. Our veterinarians and staff provide a wide range of services including diagnostic testing and medical care of sick animals, wellness exams, vaccinations, microchipping and a full range of surgical and dental services. We provide care for cats, dogs, birds and pocket pets (rabbits, guinea pigs, hamsters, etc.) Chestnut Street Animal Hospital offers an on-site laboratory, digital whole body and dental x-rays and surgical suite. We provide ultrasounds on a scheduled basis. We have a collaborative relationship with offsite specialists with whom we can instantly share test results and digital x-rays. Founded in Needham, Massachusetts in 1996, we enjoy a close personal bond with both our clients and the greater Needham community. |
What folks are saying about us
ServicesOffering wellness exams, vaccines, diagnostic testing, digital imaging, ultrasound, dentistry, cardiac consultations and surgical services.
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StaffWe are proud of our medical and support staff who will care your pet just like a member of their own family.
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Emergency CareWe are here six days a week for advanced medical care, and we have local emergency partners to provide you emergency care 24/7.
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